Wellspace Code of Conduct.
Terms and conditions are subjected to change.
I understand that I will enter the room at the exact start time of my booking unless given express permission (via sms or email) or staff member of Wellspace.
I agree to tidy up the room upon my departure, so that it is ready for the next member.
I agree to extend my booking in the member portal if my session is running late and the room is available. If the room is unavailable I will depart on time and book another room.
I agree to manage my conversation levels in my rooms and stay quiet in the common area so other members in session have quiet and privacy with their clients. I also agree to communicate to my clients that common areas are minimal nose zones.
I agree to knock prior to entering any closed room and can also check room availability in the member portals and location displays.
I agree to turn off the lights and secure the space prior to leaving if I am the last one in the space.
I agree to bring my necessary licensure documents in paper and digital copies.
I agree to bring my necessary insurance documents in paper and digital copies.
I agree to leave the doors ajar upon my departure so that other members are aware the room is not in use.
I agree to cancel my booking at least 12 in advance to allow the room to be booked by other members and to not receive a credit note towards future bookings.
I agree to not download any inappropriate or illegal activity on the WIFI.
I agree to not share the company's passwords or keys with non members or clients.
I agree to the following special conditions for the bodyspace rooms
Minimum booking time of 75 minutes is required
The client sessions needs to be managed to ensure a timely arrival and departure
Wipe all surfaces with provided disinfectant as required by the bodyworker/medical standards for client safety
Take extra measures to ensure any spilled products or water is removed from all surfaces prior to the next client arrival and departure.
Take all personal items upon departure
To not use heating elements on clients such as hot stones or towels, and heating pads
I give Wellspace MKE permission to bill the store debit or credit card on file for: membership fees, administrative fee, room booking fees, incidentals and damages to the property.
Cancellation of Membership
No leases are required, however you must cancel your membership at least one month in advance. If your membership renews on October 15th then you would need to cancel on or before November 15th.
Pauses in Membership
If you choose to pause a month, you may not have access to the same space or availability. Wellspace does not guarantee a certain amount of hours per month. If you have set hours you are highly encouraged to schedule your time in advance.
Utilizing Wellspace MKE
You must book a room in order to use it. No exceptions.
A room being empty doesn’t mean it’s available. You must book the room in order to occupy the space.
If a room is booked by another member, you cannot use it, even if no one is in there.
Please respect the time of our other members and clients by ending your session within the hour that you booked.
The Community Room (Wisdom) is open to be used for gathering/networking with members or documentation. Be mindful that at times this room may be booked.
Hosting a meeting with clients or non members will require you to book the room.
If you would like to use the room alone it must be booked without allowing other members to access the space during the same time a booking is required.
Please check the booking calendar for booked events to ensure you are able to swiftly exit if needed.
In order to provide flexibility for all members, Wellspace MKE can't guarantee availability for set days and times. (Does not apply to platinum memberships)
Ways to immediately revoke your membership privileges
We want to create a space that is welcoming and safe for everyone. The following violations are grounds for permanent dismissal from the space. You will not be refunded if you are asked to leave the space for violating these rules.
Using rooms that you have not booked. There is community space available for notes, community, etc.
Any unethical treatment of clients including discussing clients personal information out loud in the common areas.
Practicing outside of your license or abilities.
Using derogatory terms towards any members or clients.
Creating hostility amongst members. Being hostile towards any members or clients.
Interfering with the members ability to serve clients by not making rooms available to use during their scheduled time.
Sharing your access codes to non-members or letting non-members use the space without a guest pass.
Purposefully damaging the space in any way or being careless with the space.
Abusing supplies and resources such as excessive printing, misusing wifi, removing items from the space.
Not paying membership fees. Requesting a chargeback from your bank after utilizing the space.
Leaving minor children unattended or unsupervised in the space.
Allowing members or guest to damage furnishing, equipment or the space.
Termination
Wellspace MKE in its sole discretion, shall have the right to terminate this agreement at any time with 30 days written notice to member. If a member decides to cancel their membership, the member must give 30 day notice via email. if the member does not provide Wellspace MKE with such notice, Wellspace reserve the right to charge the member for the membership fee for an additional month. In addition, Wellspace reserve the right to terminate this agreement immediately without prior notice to member, if the member conducts results in a material breach of this agreement, the house rules, or a violation of local, state or federal laws, rules and regulations. Upon termination for any reason, members shall immediately remove all, and any personal property within the space.
Key Fob Obligations
In order to enter the space members will be given access to a key fob. If for any reason, the member misplaces the key fob or fails to return the key fobs to Wellspace MKE the member agrees to pay a thirty dollars (30.00) fee.
Non-solicitation of clients.
During my membership at Wellspace, I agree to not solicit my paid services , directly or indirectly, on my own behalf of any other person (s) to any client of Wellspace, as well as their clients, I may encounter within Wellspace. I am, however, allowed to leave my business cards in the designated holders found in the common areas.
Wellspace General Terms and Conditions of Use, Policies and Procedures.
These general terms, conditions, policies and procedures apply to all users of Wellspace facility regardless of locations, services and websites. The purpose of these policies, both the creation and enforcement of them, is to create and maintain a professional work environment for all users. These terms and conditions, policy and procedures are subjected to change at any time by Wellspace, for any reason, with or without notice to the user. For the purpose of this electronic agreement, the term “Wellspace MKE” “us”, “Company” or “we” shall mean Wellspace MKE, LLC a Wisconsin limited Liability company, and/or any of its affiliates entities that own or manage any of the Wellspace facilities. The term “you”, “your”, “member” “practitioner”, “professional” or “provider” shall mean the account holder and user of Wellspace MKE facilities or services”
By accessing or using the Wellspace MKE facility, services or its website in any way, including as a unregistered website visitor you agree to be bound by these terms and conditions and our privacy policy, which can be found in Cobot.
General terms of use
At all times, each Wellspace facility remains in control by Wellspace at all times. By using the office space and/or any of the services offered at Wellspace facility you hereby agree to the terms, conditions, policies and procedures, set forth in this agreement. This document creates an agreement that governs your use of the facilities and doesn’t create tenancy, leasehold or other real property interest in your favor with regards to the use of the facilities or services Wellspace MKE offers.
We may elect to discontinue your use of will space facilities or otherwise terminate your agreement to utilize the facilities at any time in such event we will provide you with as much reasonable notice as possible via email or on your online account. We may elect to terminate your use of the facilities immediately for your failure to buy by this agreement, your failure to pay any fees or service fees when due, and/or for misconduct or unprofessional behavior in any of our facilities.
Utilizing, entering and existing offices.
It is your responsibility to check the schedule for your reserve room and verify if someone is occupying the room before or after your schedule time. Please keep in mind that someone may book the room while you are in a session if you are running late, it is your responsibility to verify the room schedule before assuming you can remain in the office. Pre-schedule reservations maintain priority. In the event that you need the room longer than anticipated, please use the app to extend your booking or to book a different room.
Please ensure that your room is not occupied before entering. It is common courtesy to always knock. If you become aware that someone is using the space during a reserve time, please notify Esperanza at 414-236-1065 so that we can help you with the situation. It is your responsibility to keep the time and vacate the room at the end of your session. You are to leave the room clean, tidy and free of rubbish and trash. If you utilize biohazard materials, you are responsible for the complete removal of the same from the facility after each use of the facilities. You are responsible for any and all damages, reasonable wear and tear except it, that you, your employees or clients may cost to the facility.
Practicing under a license
If you practice your profession under a license from the department of health, or any other qualifications or certifications they have a code of ethics or a governing body, you must adhere to the following: you must have your physical license in your position at all times while using Wellspace MKE facilities. If you are required to maintain a license, such a license must be active and in good standing. You must provide Wellspace MKE with a copy of your license when opening your account with us upon and upon any renewal of the same.
Your personal responsibilities operate under the code of conduct, law and ethics for your license. If you become aware of any license violations, we will ask you to resolve this issue before your use of the facilities may resume. If it is not resolved within 30 days, we have the right to terminate your membership without refund.
Housekeeping
We provide a general cleaning service for our facility. We ask that she use common courtesy before you leave your space. As such, please use the disinfecting wipes we provide to wipe surfaces if there is a mess or you suspect that your client was ill. Utilize the handheld vacuum we provide to clean up any mess you or your client may leave behind. I If a concierge is present at the facility please advise if you notice the office is out of toilet paper tissues or paper towel or if the bathrooms are dirty please also advise if there is excessive garbage. We do our best and take pride and clean our offices but due to back to back bookings we are not always able to check the offices hallways and areas before another client utilized them. Please leave the office as how you found them and how you expect to find them when you return. If you need assistance we are happy to help please notify Esperanza at 414-236-1065.
Safety in door locking system
Our lobby entrance will remain unlocked during normal business hours which are Monday through Sunday 7 AM to 7 PM. Please ensure the door to the lobby is locked after you leave.
WI-FI
Wi-Fi/printing complimentary Wi-Fi and printing access are provided. Please refer to the instructions and password displayed within the conference room. Printing is for business related activities. Any abuse of this privilege will result in additional charges.
Mail Services
Members will be notified of their mail deliveries within 48 hours via email. Mail should be picked up as often as needed or no less than monthly. Any mail left past 30 days will be forwarded to the member at their own expense. Wellspace can accept written correspondence that can be placed in our locked mailbox via USPS. Wellspace will not be held liable for packages that have been lost, stolen, or damaged that were delivered by FEDEX, Amazon, UPS and other carriers. Please refrain from sending packages of any size to the space.
Cancellations,
As a general rule, most of our clients' cancellation policies require 24 hour notice. Our cancellation policy is a 12 hour notice to accommodate our members. Any cancellations after the 12 hour window will not be credit or a refund.
Referrals
If you refer us new clients or members, we will reward you with free hours! Make sure your referral mentions you when they sign up for our services so we can properly credit your account.
Displaying Marketing Materials
We encourage you to probably display your cards and leaflets in the designated areas. All materials must here to laws and ethics of your profession who have the right to discard any materials that breach standards cos of ethics for your profession or are unrelated to the use of our facilities. Any excess or unreasonable amounts of materials will be reserved or put away for future use.
Common area use and guideline
Entrances and common areas are monitored via camera. We reserve the right to videotape and record all common area activities for the safety of our users.
Noise machines are available in each hallway should you choose to turn it on during the use of the facility to ensure your privacy and the privacy of your clients. Please turn the noise machines off at the end of the day.
Our spaces are designed to be soundproof but please note that due to the nature of glass windows and door frame soundproofing cannot be 100% guaranteed. Please be mindful of the noise level and that sound sounds may travel outside the walls of the office you may utilize. We highly encourage you to not conduct conversations or loud greetings in the hallways or outside of the office doors. This may cause a disruption to your colleagues.
Emergencies
Please contact 911 at your discretion. If a concierge is on the premises, call 911 first and then alert your concierge if possible.
Insurance, Taxes and Liability
To maintain the maximum extent permitted by applicable law, we are not liable to you in any respect of any loss or damage you or your clients may suffer in connection with the use of the facilities or our services, including without limitation any loss or damage arising as a result of our failure to provide a service as a result of mechanical breakdown, strike or other events outside of a reasonable control unless we have acted with gross negligent or willful or wanton misconduct. In no event shall we be held liable for any loss or damages until you provide us with written notice in a reasonable opportunity to cure. If we are liable for failing to provide you with any service under agreement then, subject to the exclusions and limits set forth below, you may only receive a refund for any services you may have pre-paid for and have not received.
It is your responsibility to maintain personal property insurance for any property you may bring with you to our facilities. You are also responsible for maintaining your own liability insurance and malpractice insurance should you choose to maintain the same. We encourage all members to maintain such insurance for their safety and the safety of their clients.
We have security Internet protocols in place and strive to provide seamless Internet connectivity. We do not make any representations and cannot guarantee any maintained level of connectivity to our network or to the Internet, nor the level of security of its information and data that you place on it. You should adopt whatever security message measures such as encryption that you may believe is appropriate to protect the integrity of your client data. Please notify us if you are having connectivity issues and we shall strive to rectify the problem upon receipt of such notice as quickly as possible.
We will not in any circumstance have any liability to you for your loss of business, loss of profit, loss of anticipated savings, loss of damage to data, third-party claims or any consequential loss. We strongly recommend that you insure against all such potential loss, damages, expense or liability.
You are responsible for the payment of any and all taxes for the services rendered, including but not limited to sales tax, use of license fees,. Permit fees and any other tax you may be responsible for paying. Wellspace MKE provides facility and services to you on an as is and as available basis. Wellspace MKE makes no express warranties of any kind and this claim is all implied warranty services, equipment or software that space may use to provide to you. We do not warrant the facilities services, equipment or software will be without interruption, free from viruses, era free or harmful components will space makes no warranties regarding the reliability of or availability of any services, I feel it facilities and software W Wellspace is bots liable for an express Lee disclaims any liability for acts of God, safe, destruction or unauthorized access to wheel spaces records, access, equipment, facilities and services.
You hereby agree to indemnify and hold us and our affiliates, employees, directors, officer and owners, representatives, harmless from and against any and all liabilities, claims, losses, damages, cost and expenses, including, but not limited reasonable to attorney’s fee and cost, at all levels of legal proceeding including appeals related to or arising from (i) you or your employee or client’s use of the facilities, services or website, (ii) you and your employee's failure to comply with any state, federal or international laws, (iii) any violation of this agreement: (iv) any acts or omissions by you, including but not limited to your breach of ethics, malpractice, or criminal or immoral activities. Members shall also be responsible for any damage it, it’s employees , agents, representatives, or invitees may cause to the premises or to any other person or other property belonging to Wellspace MKE or other members that may be on such premises of Wellspace MKE.
Intellectual property.
Members shall not use any trademark, service mark, logo, or trade name of Wellspace nor shall members represent itself as having any business affiliation with Wellspace, without prior written consent of Wellspace MKE. Members grants to Wellspace is representatives, employees, agents and assigns, the irrevocable and unrestricted right to use, reproduce, and publish photographs of members, including members images and likeness as depicted in any image for editorial, trade, advertising, or any other purpose, and in any manner and medium; to alter the same without restrictions, and to copyright the same. Members release, Wellspace MKE, its representatives, employee, agents, and assigns from any, and all claims, actions, and liability related to the use of those photographs.
Miscellaneous
By accepting the terms of this Agreement, you hereby authorize us to conduct a background check and to verify license information for the safety and security of all of our Members. You hereby authorize any government agency, law enforcement agency, court or commercial entity to release any information pertaining to you and Wellspace MKE for such verification purposes. The information and dara we obtain in our investigation shall be solely used to determine your qualifications for utilizing the space. All information obtained will be stored in each member virtual file.
Either party shall be excused from performance and shall not be liable for any delay in whole or part, caused by any contingency beyond the reasonable control either of the excused party or its subcontractors or suppliers. These contingencies included but are not limited to war, labor strike, sabotage, insurrections, riot or other act of civil disobedience, act of public enemy, act of any government or any agency subdivisions thereof affecting the terms hereof, accident, severe weather or other acts of GOD, or shortage of labor or fuel or raw materials.
In the event a dispute arising out of or relating to this Agreement and the use of our facilities, services and/or website. The party shall be entitled to an award of its attorney fees and cost of all levels of legal proceedings including appeals. This is governed by Wisconsin Law. Jurisdiction shall remain in Milwaukee County.
The failure by either party to enforce at any time or for any period any one or more of the terms and conditions of the Agreement shall not be a waiver of them or of the rights at any time subsequently to enforce such terms and conditions.
If an ambiguity or question of intent arises with respect to any provision of this Agreement, the Agreement will be construed as if drafted jointly by the parties and no presumptions or burden of proof will arise favoring or disfavoring either party by virtue of authorship of any of the provisions in this Agreement.
The headings of the various sections of this Agreement have been inserted for ease of reference only and shall be deemed not to be a part of this Agreement.
The parties hereby agree to waive a trial by jury in the event of any litigations arising out of or relating to this agreement.
If you have any concerns please contact us via email admin@wellspacemke.com